Refund and Returns Policy

Effective date: 24/01/2024

Thank you for using SyrWing. This Refund and Returns Policy explains the scope and limitations of refunds and returns in relation to our coordination and handling services only.

1. Scope of This Policy

SyrWing does not sell products, does not ship goods, and does not act as a carrier or merchant.

This policy applies only to fees paid directly to SyrWing for coordination, handling, or administrative services.

All product-related returns, exchanges, or refunds are governed by the policies of:

  • The original seller or merchant

  • The licensed third-party carrier selected by the client

2. Service Fees (Non-Refundable)

Fees paid to SyrWing for coordination, handling, or administrative services are non-refundable once the service has been initiated.

Refunds may be considered only in cases where:

  • The requested coordination service was not performed at all, due solely to an error on our part.

3. Product Returns & Exchanges

SyrWing does not accept product returns or exchanges.

All return or exchange requests must be directed to:

  • The original seller or supplier

  • The shipping carrier responsible for transportation

SyrWing may, upon request, assist administratively by providing information or coordination support, without assuming liability.

4. Temporary Receiving Address

Any address provided by SyrWing is a temporary receiving address for coordination purposes only.

Packages received at this address:

  • Are not considered sold, owned, or shipped by SyrWing

  • Are not eligible for returns, inspections, or exchanges through SyrWing

  • Are forwarded or coordinated solely based on client instructions

5. Shipping Costs

Shipping fees charged by third-party carriers are:

  • Determined by the carrier

  • Paid directly or indirectly by the client

  • Non-refundable through SyrWing

Any disputes regarding shipping costs must be resolved directly with the selected carrier.

6. Liability Disclaimer

SyrWing is not responsible for:

  • Product quality, defects, or authenticity

  • Damage or loss during transportation

  • Carrier delays or service failures

  • Seller refund or return decisions

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time without prior notice.
The latest version will always be available on our website.

8. Contact Us

For questions regarding this policy or our coordination services, please contact:

Email: info@syrwing.com

Legal Notice

SyrWing provides order coordination and administrative support services only.
Shipping and transportation services are performed exclusively by licensed third-party carriers.
SyrWing is not a seller, carrier, freight forwarder, or logistics provider.